Task: Your favorite company made a huge mistake. Write a complaint letter to the CEO of this company.
To attention CEO of Wind jet
I used the service of your aircraft company FOR several years and I was happy with the service before last YEAR. That’s the problem.
When we fLEW in August of THE previous year from Moscow to Palermo, our luggage was lost. In fact it was the problem for all passengers of this plane.
But I’m WRITING to you not about this accident, it happens sometimes. No. I’d like to DIRECT your attention to the service which we received during this accident.
Nobody explained WHAT WE SHOULD DO to THE upset passengers. Everyone WENT to the “lost and found” department. We left our adresses where we were going to stay in Sicily there and THAT’s all.
Our luggage was found BY the next day, but we had to buy some things (clothes, some stUff for hygiene like toothpaste and so on).
We were able to send a complainT letter to your office only wheN we returned to Moscow with THE demand for compensation and we received a refusAL. Your staff answered us (after 5 months) that we needed to use THE appropriate form and we HAD to send A letter within THE 3-week time period. This letter is attached here https://docs.google.com/document/d/14osqZFL_Z_n226xLQCz3LoXN6MyDAY80AQ2fYgFQ0Pg/edit .
When it happened nobody explained it TO us. It is THE reason why I wrote this letter.
After this trip I read ON the Internet that your company CLOSED (SHUT DOWN). ThESE ARE two lines from Wikipedia:
“On 11 August 2012, the airline has ceased operations until further notice due to financial troubles.”
The capital letters show our mistakes which was corrected by teacher Audrey Ross