Task: You are a business manager. Write an apology email to a client about a problem with the service and how it will be resolved.
Additional task: Don’t mention the word “apologies” in you letter.
Flight Delay Compensation
We received your complainT about THE FLIGHT DELAY which happened last month.
We ARE aware that it could be very inconvenient for passengers and we are doing EVERYTHING TO DECREASE THE number of FLIGHT DELAYS for the future.
We wrote an agreement with the airport's administration about free coffee and snacks for passengers in case of FLIGHT DELAYS.
Let us as compensation for your inconvenience, give you a twenty percent discount for the tickets for the next flight.
We appreciate your understanding and we hope that you’ll decide to use our service again.
Your quality manager
5 Reasons Why Some People Will Never Apologize
Written for Anatoly’s blog http://item1000.blogspot.com during Audrey Ross’s class.