Task: You are a business manager. Write an apology email to a client about a problem with the service and how it will be resolved.
Announcement from Google
Dear clients and users,
We apologize for yesterday’S OUTAGE of our service. This is a short PIECE OF information about THE reasons of this problem.
We work constantly TO IMPROVE our services and yesterday we were switching the main cluster of THE servers for THE new one, but THE AMOUNT of electrIcity wasn’t enough in the area where we worked.
We are awarE that the short OUTAGE of our services could make some problems for our customers. We apologize for it and as a compensation we’d like to offer for our users who HAVE BEEN USING google services more than 5 years A 50% discount for our new product “Google glass”.
We know that progresS goes through the successes and failures and we ask our customers “believe IN us”
The capital letters show our mistakes which was corrected by teacher Audrey Ross